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Conference ssdevo::hsz40_product

Title:HSZ40 Product Conference
Moderator:SSDEVO::EDMONDS
Created:Mon Apr 11 1994
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:902
Total number of notes:3319

875.0. "Where are the HSOF 3.1 ?" by HGOV08::SIUKEUNGLEE () Tue May 13 1997 02:37

    Hi,
    
    Where can I get the HSOF Ver 3.1 for HSZ40 ?
    
    Thank!
    
    David Lee.
T.RTitleUserPersonal
Name		DateLines
875.1UTOPIE::OETTLhide bug until worst timeTue May 13 1997 06:3215
Hello,

if your customer has an MDDS contract for the HSx firmware, he will get it
automatically.

If not:

Together with the controller came a registration card, that has to be filled
out and sent back. If you do not have these card, send mail to PCMCIA @NQO via
ALLIN1, or [email protected]. They will send you a registration form.

The software (PCMCIA cards) is for free the first year after order, and has then
to be covered with an MDDS contract to get it.

�tzi
875.2Can I upgrade the existing PCMCIA ?HGOV08::SIUKEUNGLEETue May 13 1997 11:146
    Do you means that we need to order a new PCMCIA with Ver 3.1 instead 
    of upgrading the existing once ? My existing version is 3.0Z-2.
    
    Thank!
    
    David Lee.
875.3its in the published plansTINCUP::RIDGEI don't know where I'm at, but I'm nearly there!Thu May 15 1997 09:0620
If the customer is within his SOFTWARE warranty, he should be getting the
updated version (properly registered, etc).   If the customer has purchased
MDDS upgrade service, then he is entitled and should be automatically be
receiving the updated PCMCIA card.

If the customer is under hardware service contract / warranty (but outside the 
SW warranty terms),  he is NOT entitled to the new version unless he PAYS
for it!.

If the software is for internal DIGITAL machines, then you have to use 
appropriate paths.

If for outside Digital customer,  consult the Product Service Plans for
the product (both HW PSP and for HSOF Software PSP).  These plans are
available via  MCS's   PSIA web site

  http://rhbpc1.das.dec.com/psmg-cgi-bin/
        browse_parse_psp?PRODUCT_TYPE=All&SORT_TYPE=Product+Name

regards,