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| Title: | SNA GATEWAY NOTEFILE |
| Notice: | Note 1.* -> kits and doc, 288.* -> obtaining product support |
| Moderator: | EDSCLU::GARROD |
|
| Created: | Fri Feb 07 1986 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 7116 |
| Total number of notes: | 28576 |
7017.0. "Post-Sales support - Rumba Office for Digital " by NETRIX::"[email protected]" (Declan Lennon) Thu Feb 20 1997 10:04
Hi,
Can you please help me locate a source of post-sales support for the
Rumba product that we resell?
A customer of ours in Switzerland has obtained Rumba Office V5.0
(SPD 64.53, license QM-59MAA-AA, software QA-59LAA-H8) but cannot even
get it installed on his Intel NT V3.51 system. To help them install,
they logged a support call with local MCS, but because it's a
WallData product, they cannot offer support.
So, I phoned WallData on their behalf, only to find that
WallData do not offer support for our OEM version of Rumba. The guy
I spoke to at WallData informed me that we have a support group in
Digital for our version, which in turn uses their group as an
escalation point. Unfortunately, he didn't have a contact name or number
for the support group.
Does this group exist, and could our customer have access to it? If not,
how can this customer get support for his Rumba installation?
Any help will be appreciated,
Declan Lennon.
Technical Support, European Customer Support Centre.
[Posted by WWW Notes gateway]
| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 7017.1 | | EDSCLU::PORCARO | | Thu Feb 20 1997 14:31 | 17 |
| CSC-MA supports Rumba. No other group worldwide can
escallate to WallData.
Frank Traviglia is the manager there.
Call and find out how WW Support is supposed to work.
Good luck,
Bill
Search Surname: TRAVIGLIA Search Given Name: FRANK, FRANCIS
DTN: 237-6932 Telephone: 508-841-6932 Intrnl Mail Addr: SHR3-2/W25
Location: SHR Node: CSCMA Username: TRAVIGLIA Org Unit: MCS,
Customer Support Center SHR Position: SERVICE PROFESSIONAL DEVLPMT
MGR
|