| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 531.1 | Where to send cards, complaints etc. | FUTURE::JST_ONGE | John St.Onge USDSL DTN 275-2715 | Sat Feb 06 1993 10:01 | 98 |
| The latest issue of Tuff Stuff (March 1993 - Ali cover) had an article on
Customer Service for some of the companies. While I won't enter everything,
here's some information on phone numbers and addresses on where to call,
send cards etc. The article basically dealt with calling up the various
customer service depts., sending in cards, how long it took to get the
cards back etc.
John
Topps
-----
Phone #: 800-489-9149 Ext. 397
Address: Topps Consumer Relations
401 York Ave.
Duryea, PA 18642
Fleer
-----
Phone #: 215-455-2000
Address: Fleer Quality Control
Tenth and Somerville
Philadelphia PA 19141
Donruss
-------
Phone #: 800-352-4479
Address: Leaf Inc.
PO Box 2038
Memphis TN 38101
Score
-----
Phone #: 214-601-7000
Address: Score Customer Service
924 Avenue J East
Grand Prairie TX 75050
SkyBox International
--------------------
Phone #: 800-424-6735
Address: SkyBox International
PO Box 14930
Research Triangle Park NC 27709-4930
Upper Deck
----------
Phone #: 619-929-6500
Address: Upper Deck Quality Assurance
5909 Sea Otter Place
Carlsbad CA 92008
Pro Set
-------
Phone #: 214-407-2800
Address: Pro Set
17250 Dallas Parkway
Dallas TX 75248
Classic
-------
Phone #: 800-229-1429
Address: Classic Games
8055 Troon Circle, Suite C
Austell GA 30001
Pacific Trading Cards
---------------------
Phone #: 800-551-2002
Address: Pacific Trading Cards
18424 Highway 99
Lynnwood WA 98037
Action Packed
-------------
Phone #: 708-272-7890
Address: Hi-Pro
1935 Shermer Road, #250
Northbrook IL 60062
Collect-A-Card
--------------
Phone #: 800-243-7273
Address: Collect-A-Card
PO Box 27129
Greenville SC 29616
|
| 531.2 | Skybox | ROULET::KATTAU | | Mon Feb 08 1993 06:12 | 7 |
|
I sent a damaged hologram to Skybox. About a month later I
received a new holo and a letter saying they are more than happy
to replace damaged cards one for one.
Gary
|
| 531.3 | Me too.. | STUDIO::GUTIERREZ | Citizen of the Cosmos | Mon Feb 08 1993 08:53 | 8 |
|
I have been sending imperfect/damaged Marvel Holograms to
(Impel) Skybox for some time now, and they have always
sent me a replacement without any trouble at all, as long
as their supply lasts. I always send the Hologram via
registered mail just to have proof of what I sent.
Juan
|
| 531.5 | | EBBV03::MONDALTO | | Tue Feb 09 1993 11:39 | 28 |
|
I have sent cards back to these people and never got any flack from any
of them,they like hearing from the consumer (serious collectors).Most
of them will replace card for card,they also have a limit of 15 to
25 when you request card for card. When I go out and spend over a $1.00
for a pack they better be in great condition or they go back.
this is a list of companys,and how long it takes to get your cards ....
Classic about 2 weeks
(Hoops) Sky Box Int'l. 2 weeks
O P Chee 2 weeks
Stadium (Topps) 2 weeks
Fleer 4 to 6 weeks
Upperdeck 6 to 8 weeks
Leaf (Donruss) 4 to 6 weeks
Score (Pinnacle) 4 to 6 weeks
Impel 4 to 6 weeks
Don't throw those cards away,there all replaceable,and oh I forgot
to tell you that what ever it cost you in U.S.Mail,they will give that
it back to you in cards.
John
|
| 531.6 | Good response time from Fleer | FUTURE::JST_ONGE | John St.Onge USDSL DTN 275-2715 | Sun Jul 18 1993 11:12 | 8 |
| I recently opened a 1992 Fleer Update set which includes a special
four card Headliners Insert Set (Griffey Jr., Yount, Reardon and
Fielder). Anyway, the set had two Fielder cards and two Reardon
cards. Around June 25th I set the two extra cards from the set and
told Fleer what happened. Friday I received a letter from Fleer
and the Griffey and Yount cards. Pretty good response time.
John
|