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Conference npss::gigaswitch

Title:GIGAswitch
Notice:GIGAswitch/FDDI Jan 97 BL3.1 914.0 documentation 412.1ion 412.1
Moderator:NPSS::MDLYONS
Created:Wed Jul 29 1992
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:995
Total number of notes:4519

933.0. "GIGAswicth crashed" by TKTVFS::DENPOH (Haruki Denpoh/MCS/Tsukuba/Japan) Tue Feb 18 1997 02:45


	Dear all

	At one of my customer sight, a GIGAswtitch/FDDI crushed and rebooted.
	I checked error log menu and got following message.

	Does anyone tell me what it happend?

	Thank you in advanced,



log: 11   date  02/17/97  20:43:54  RA: 820499d8  Fatality: 0   
Reason Code 1   : errorLog_SCPbooted
Time since SCP restart :   0:00:00:00.175

Register     Value           Register     Value

EF_ARGSAVE0  ffffffff        EF_ARGSAVE1  ffffffff
EF_ARGSAVE2  ffffffff        EF_ARGSAVE3  ffffffff
EF_AT / r1   00000001        EF_V0 / r2   820d9f04
EF_V1 / r3   00000025        EF_A0 / r4   820d8f8c
EF_A1 / r5   00000000        EF_A2 / r6   00000000
EF_A3 / r7   820f5ae8        EF_T0 / r8   820d8f8c
EF_T1 / r9   00000001        EF_T2 / r10  2008fd01
EF_T3 / r11  00000000        EF_T4 / r12  00000002
EF_T5 / r13  80003f84        EF_T6 / r14  00000000
EF_T7 / r15  00000004        EF_S0 / r16  820d9148
EF_S1 / r17  0000002f        EF_S2 / r18  00000000
EF_S3 / r19  820da514        EF_S4 / r20  105b9216
EF_S5 / r21  980400c0        EF_S6 / r22  8c00564c
EF_S7 / r23  ac0056bc        EF_T8 / r24  00000010
EF_T9 / r25  00000031        EF_K0 / r26  820d129c
EF_K1 / r27  820078c4        EF_GP / r28  820ecb50
EF_SP / r29  80003f64        EF_S8 / r30  8c0018cc
EF_RA / r31  820499d8        EF_SR        2008fd01
EF_MDLO      00000064        EF_MDHI      00000000
EF_BADVADDR  fffff7fd        EF_CAUSE     10000000
EF_EPC       820078c4        EF_SYS1      00000000

Stack
820d9ea0  00001cb2  82068a18  00000001  602b0008  82010194  00000006  820f3508
00000000  00000000  820ecb50  82004b78  00000000  820da514  105b9216  980400c0
8c00564c  82000008  807e2510  82003330  00000000  00000000  00000000  00000000
00000000  8200018c  20000000  8262028d  ac020034  ac020024  00000000  00000000

Info buffer
ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff
ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff
ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff
ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff  ffffffff


T.RTitleUserPersonal
Name
DateLines
933.1Reason Code 1 are not terrible useful, However...NPSS::RLEBLANCTue Feb 18 1997 08:3913
    
    Hello Haruki,
    
    Need a couple of more things:
    
    - Please send or post us the full SCP error log with Reason Code 2 "Panic's" 
    - Send or post us the brief error of the SCP also .
    - Send us the Show Slot Configuration through the OBM menu.
    
    							Thanks,
    
    							 Rene'
    
933.2I can not found error log.TKTVFS::DENPOHHaruki Denpoh/MCS/Tsukuba/JapanThu Feb 20 1997 03:5759
    
    Hello Rene',
    
    
 >   - Please send or post us the full SCP error log with Reason Code 2 "Panic's" 
		
       I can not found SCP error log with Reason Code 2 "Panic's" .

>    - Send or post us the brief error of the SCP also .

    Choice:
Log#    Date      Time    TimeSinceRestart  Reason     RA
11    02/17/97  20:43:54    0:00:00:00.175   1      820499d8
10    02/17/97  20:36:26    0:00:00:00.175   1      820499d8
9     02/14/97  19:35:54    0:00:00:00.175   1      820499d8
8     02/14/97  19:34:45    0:00:00:00.175   1      820499d8
7     08/11/96  03:42:12    0:00:00:00.175   1      820499d8
6     08/10/96  18:18:18    0:00:00:00.175   1      820499d8
5     08/10/96  03:35:45    0:00:00:00.175   1      820499d8
4     08/09/96  20:29:01    0:00:00:00.175   1      820499d8
3     03/04/96  20:57:05    0:00:00:00.175   1      820499d8
2     03/04/96  04:56:17    0:00:00:00.175   1      820499d8
1     03/03/96  22:17:44    0:00:00:00.175   1      820499d8
0     00/85/00  16:32:00    0:00:00:00.176   1      820499d8 

>    - Send us the Show Slot Configuration through the OBM menu.

Power System Controller, HW C01, FW  2.00 is ok.     
	Cabinet temperature is normal.
	Left fan is ok.
	Right fan is ok.
	Left front-end unit status is ok. Input source is AC mains.
	Right front-end unit is not present.
	Keyswitch position is 4 (world access).
Box LAN addresses:
        08-00-2B-B6-38-00 through  08-00-2B-B6-38-7F

Slot Card Type        State         HW  FW                    Status
   1 -                Not Present    
   2 -                Not Present    
   3 -                Not Present    
   4 Switch Engine    Powered Up    H    2.20 DL1.00 BB2.00   Elected SCP
   5 FGL-4            Powered Up    A    2.00                 Initialized
   6 -                Not Present    
   7 Clock Card       Powered Up    D05  2.10
   8 CBS Card         Powered Up  
   9 FGL-4            Powered Up    A    2.00                 Initialized
  10 -                Not Present    
  11 -                Not Present    
  12 -                Not Present    
  13 -                Not Present    
  14 -                Not Present    

    
    							Thanks,
    
							Haruki    

933.3NPSS::MDLYONSMichael D. Lyons DTN 226-6943Thu Feb 20 1997 09:5814
         First - your customer is now two major releases behind the current
    firmware - it would be wise to upgrade to the current firmware level
    which is BL3.1  - see note 914.* for details.
    
         Second - please give details as to what the customer observes when
    the "crash" happens.  Are they taking any actions such as power cycling
    the switch?  Do you know for certain that no power failures are taking
    place?  What did the OBM port say - anything like "SCP timed out"?
    
         Since there are no "2" panic entries, the SCP is not crashing. 
    Either it became hung and the clock card decided it was dead and
    rebooted it, or there was a power related problem.
    
    MDL
933.4NPSS::MDLYONSMichael D. Lyons DTN 226-6943Thu Feb 20 1997 11:383
        Please escalate this problem through the normal channels....
    
    MDL