T.R | Title | User | Personal Name | Date | Lines |
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933.1 | Reason Code 1 are not terrible useful, However... | NPSS::RLEBLANC | | Tue Feb 18 1997 08:39 | 13 |
|
Hello Haruki,
Need a couple of more things:
- Please send or post us the full SCP error log with Reason Code 2 "Panic's"
- Send or post us the brief error of the SCP also .
- Send us the Show Slot Configuration through the OBM menu.
Thanks,
Rene'
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933.2 | I can not found error log. | TKTVFS::DENPOH | Haruki Denpoh/MCS/Tsukuba/Japan | Thu Feb 20 1997 03:57 | 59 |
|
Hello Rene',
> - Please send or post us the full SCP error log with Reason Code 2 "Panic's"
I can not found SCP error log with Reason Code 2 "Panic's" .
> - Send or post us the brief error of the SCP also .
Choice:
Log# Date Time TimeSinceRestart Reason RA
11 02/17/97 20:43:54 0:00:00:00.175 1 820499d8
10 02/17/97 20:36:26 0:00:00:00.175 1 820499d8
9 02/14/97 19:35:54 0:00:00:00.175 1 820499d8
8 02/14/97 19:34:45 0:00:00:00.175 1 820499d8
7 08/11/96 03:42:12 0:00:00:00.175 1 820499d8
6 08/10/96 18:18:18 0:00:00:00.175 1 820499d8
5 08/10/96 03:35:45 0:00:00:00.175 1 820499d8
4 08/09/96 20:29:01 0:00:00:00.175 1 820499d8
3 03/04/96 20:57:05 0:00:00:00.175 1 820499d8
2 03/04/96 04:56:17 0:00:00:00.175 1 820499d8
1 03/03/96 22:17:44 0:00:00:00.175 1 820499d8
0 00/85/00 16:32:00 0:00:00:00.176 1 820499d8
> - Send us the Show Slot Configuration through the OBM menu.
Power System Controller, HW C01, FW 2.00 is ok.
Cabinet temperature is normal.
Left fan is ok.
Right fan is ok.
Left front-end unit status is ok. Input source is AC mains.
Right front-end unit is not present.
Keyswitch position is 4 (world access).
Box LAN addresses:
08-00-2B-B6-38-00 through 08-00-2B-B6-38-7F
Slot Card Type State HW FW Status
1 - Not Present
2 - Not Present
3 - Not Present
4 Switch Engine Powered Up H 2.20 DL1.00 BB2.00 Elected SCP
5 FGL-4 Powered Up A 2.00 Initialized
6 - Not Present
7 Clock Card Powered Up D05 2.10
8 CBS Card Powered Up
9 FGL-4 Powered Up A 2.00 Initialized
10 - Not Present
11 - Not Present
12 - Not Present
13 - Not Present
14 - Not Present
Thanks,
Haruki
|
933.3 | | NPSS::MDLYONS | Michael D. Lyons DTN 226-6943 | Thu Feb 20 1997 09:58 | 14 |
| First - your customer is now two major releases behind the current
firmware - it would be wise to upgrade to the current firmware level
which is BL3.1 - see note 914.* for details.
Second - please give details as to what the customer observes when
the "crash" happens. Are they taking any actions such as power cycling
the switch? Do you know for certain that no power failures are taking
place? What did the OBM port say - anything like "SCP timed out"?
Since there are no "2" panic entries, the SCP is not crashing.
Either it became hung and the clock card decided it was dead and
rebooted it, or there was a power related problem.
MDL
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933.4 | | NPSS::MDLYONS | Michael D. Lyons DTN 226-6943 | Thu Feb 20 1997 11:38 | 3 |
| Please escalate this problem through the normal channels....
MDL
|