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Conference decwet::windows-nt

Title:Windows NT
Notice:See note 15.0 for HCL location
Moderator:TARKIN::LIN.com::FOLEY
Created:Thu Oct 31 1991
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:6086
Total number of notes:31449

6073.0. "The driver detected a controller error..." by DAIVC::MING () Wed Jun 04 1997 04:51

Hi there,

	My customer has a Alpha Server 1000A 5/400 and want to have a windowNT
3.51 installed. The installation goes well and the system successfully up,
all services are able to run and the network connection also good. 
However, when I take a look in the event viewer, there are repeated errors.
Those errors are 
	1.  Event id=9 "The device \device\scsiport0 didn't response within the 
	    timeout period"
	2.  Event id=11 " The driver detected a controller error on \device\
	    scsiPort0"
I don't find any of these errors, if I use NT4.0, instead. 

	Any idea what should I do to solve this problem? Is it possible that 
winNT 3.51's SCSI driver has a slight incompatibility with system Alpha 1000A
5/400? if yes, where can I find the driver for it?
	Thank you for your attention.

best regards,
Ming
T.RTitleUserPersonal
Name		DateLines
6073.1DECWET::LEESCWed Jun 04 1997 10:175
Please provide more information about your configuration. Without
knowing what is installed on the machine, we cannot help you.


Scott
6073.2system configurationDAIVC::MINGWed Jun 04 1997 20:2242
    
    The processor is Digital Alpha 21164 rev 5.0 with cache 2 MB.
    The memory size for the system is 384 MB, 128MB in Bank 0
    					      256MB in Bank 1.
    
    There are only two cards in the slots which are
    	* Digital 21140	Ethernet card, in slot 1
    	* S3 Trio 32/64	VGA, in slot 2                       
    and,
    	* Intel 82375 PCEB 	EISA bridge	embedded
    	* Digital 21050		PCI bridge	embedded
    	* Qlogic ISP1020	SCSI		embedded
    
    There are also 5 hard disks:
    	SCSI ID 0	RZ28D-VW
    	SCSI ID 1	RZ28D-VW
    	SCSI ID 2	RZ28D-VW
    	SCSI ID 3	RZ28D-VW
    	SCSI ID 4	CD ROM
    	SCSI ID 5	RZ28D-VW
    
    The system is a PDC, but there isn't any BDC or server connected to the
    domain (a new system and is installed in our office before we send it
    to the customer).
    
    I have an update to the problem. The NT system is known as a logical
    drive, I can't make it as a primary partition even I only plug in 1
    disk during installation and make 2 partitions from it (boot partition
    and system partition). 
    
    The scsiPort0 problem seems to disappear if I only plug in the system
    disk. However if the problem is on hardware, how come I don't find any
    error if I install NT 4.0 with all the disks plug in. That's wierd,
    isn't it?
    
    Any help is appreciated.
    
    best regard,
    Ming
6073.3DECWET::LEESCThu Jun 05 1997 10:1012
Have you tried to narrow it down to see if it is a faulty hard disk
or not? From your reply, it sounds like it might be. In addition, also
check the firmware revision on the hard disk and make sure it is running
with the latest version.

One other thing about the machine is that I don't think your memory 
configuration is valid. On the 1000A, the largest size memory need 
to be in the lowest bank number. The memory configuration should be
256 MB in Bank 0 and 128 MB in Bank 1.


Scott