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Conference decwet::windows-nt

Title:Windows NT
Notice:See note 15.0 for HCL location
Moderator:TARKIN::LIN.com::FOLEY
Created:Thu Oct 31 1991
Last Modified:Fri Jun 06 1997
Last Successful Update:Fri Jun 06 1997
Number of topics:6086
Total number of notes:31449

5993.0. "Print problems after installing software" by EVTSG8::TOWERS () Fri May 09 1997 09:55

    I seem to have a strange problem with NT4 sp2 on an Intel and trying to 
    print to an HP 4L printer after installing some additional VB related 
    software.

    Before installing some Green Tree controls, the Crystal Reports v5 upgrade
    and the Crystal Reports patch the printer worked fine. Now when I try 
    and print I get the following message:

    Error writing to LPT1: for document blah - application
    The system cannot find the file specified
    Do you wish to retry or cancel the job?

    What exactly does this message mean and what can I do to try and fix it?
    I've already tried deleting and reinstalling the printer to no avail. In
    fact when I do that it fails to print a test page.

    Note that this problem is not hardware related because I can dual boot
    into W95 and print quite happily.

    Note that one of the sw installs did something funny in that it obviously
    tried to be clever and found an old version of Word 6 and changed my file
    associations to point to that instead of my Office 95 stuff. Reinstalling
    Office 95 fixed that.

    Cheers,
    Brian
T.RTitleUserPersonal
Name		DateLines
5993.1CSC32::K_MEADOWSTue May 13 1997 07:334
    I've seen a similar message printing from Windows 95 from a DOS
    application - when I boot to DOS it prints fine.  Sounds like you may
    have another example of an app with the W95 logo that doesn't deserve
    it.
5993.2EVTSG8::TOWERSTue May 13 1997 10:328
    The applications from which I tried printing and failed were Word and
    Notepad. There obviously isn't anything wrong with them.
    
    Does anybody know which file the system claims it can't find in this
    case? Surely not the file I want to print?
    
    Cheers,
    Brian
5993.3Re-install print drviers?RDVAX::akocstdhcp88-102.ako.dec.com::levyRun Like an AntelopeTue May 13 1997 11:073
I'd try re-installing the print drivers for your printer.

	dave
5993.4EVTSG8::TOWERSWed May 14 1997 01:1517
    re .3
    >I'd try re-installing the print drivers for your printer.
    
    in .0 I say:
    >What exactly does this message mean and what can I do to try and fix
    >it? I've already tried deleting and reinstalling the printer to no
    >avail. In fact when I do that it fails to print a test page.
    
    I tried reinstalling NT4 and SP2. That fixed it temporarily. When I
    installed TrueDBGrid (required for the VB5 project I'm working on) the
    problem came back.
    
    There must be an easier fix than reinstalling NT4 and SP2 every time I
    need to install anything else on the system
    
    Cheers,
    Brian
5993.5Just the drivers...RDVAX::akocstdhcp88-102.ako.dec.com::levyRun Like an AntelopeWed May 14 1997 06:4012
You misinterpreted what I wrote.

Re-installing the printer does not necessarily refresh the print 
drivers.

Go to the printer properties and select the New Driver box.  See if 
reinstalling the driver helps.

You also might want to query Crystal Reports and Green Tree Controls 
regarding the problem.

	dave
5993.6EVTSG8::TOWERSFri May 23 1997 01:315
    re .5
    
    That did the trick. Many thanks.
    
    Brian