| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 468.1 | although you may have already done this..... | BRAT::REDZIN::DCOX | | Wed May 05 1993 00:19 | 11 |
| We used ELS a lonnng time ago. I found them very reasonable and easy
to work with over the telephone when resolving a similar problem
resulting from the administration of a NH ALPS loan being taken over by
ELS. Have your original loan papers in hand when you call them. The
papers should show when your first payment was due (assume it was paid
on time, but a cancelled check is handy) and the number of payment
periods. Add 'em up. If you are right, it should not be too difficult
to demonstrate how many payments you have made.
Luck,
Dave
|
| 468.2 | | NOTIME::SACKS | Gerald Sacks ZKO2-3/N30 DTN:381-2085 | Wed May 05 1993 10:33 | 4 |
| If what .1 suggested doesn't work, try the state agency in charge of banks.
If they're not the right regulatory agency, they can tell you who is.
Looking in the blue pages of the Boston phone book, I find something
called Banks & Loans Div, with a consumer assistance number of 727-2102.
|
| 468.3 | | VMSDEV::HAMMOND | Charlie Hammond -- ZKO3-04/S23 -- dtn 381-2684 | Wed May 05 1993 11:27 | 10 |
| By all means, talk to ELS first.
Things to look for:
o Did you start making payments on the date called for in the
original paperwork, or was the start delayed/deffered? Do you
and ELS agree on this?
o Are there any missed payments, late charges, or other
add-ons that are on ELS's records but not on yours?
|
| 468.4 | not as efficient as you think | LAVGOD::SIMONIAN | | Thu May 06 1993 10:42 | 3 |
| ELS has changed since you worked with them. They insist that their
numbers are correct.
|
| 468.5 | Much Ado About Nothing? | CADSYS::FLEECE::RITCHIE | Elaine Kokernak Ritchie | Thu May 06 1993 13:57 | 17 |
| Well, now that you (.0) mention it, they said the same thing to me. A recent
statement from them said I still had a chunk of time left to pay on my loan. I
know, for a fact, that I have less than a year (and I can't wait). My thought
at the time was that they are messed up because the loan has been switched so
many times. The only time they ever complained about a payment being late was
one time when they switched, they lost a payment and credited two others late.
I'm personally not worried about it. I've got the amorization schedule, and
what they list as the current payoff is less than what I thought it should be.
The only problem I can foresee is the amount of the final payment.
Have you used their automated phone system, Easy Talk? It's (800)333-ELSI or
(617)849-1140, Monday thru Friday, 8:00 am to 8:00 pm EDT. Punch in your social
security number, and you can find out your current loan balance, and the last
payment received.
Elaine
|
| 468.6 | neelmc | LAVGOD::SIMONIAN | | Thu May 06 1993 17:29 | 6 |
| Yeah, I've used their phone system. It says I owe $1120 still, which pushes
the payments out for 7 months longer than the schedule would indicate.
I'm trying a different avenue, which is the New England Loan Marketing Corp.
They were helpful in the past. They are at 617-849-1325. or 800-EDU-LOAN.
|
| 468.7 | | LAVGOD::SIMONIAN | | Thu May 06 1993 17:32 | 8 |
| >>called Banks & Loans Div, with a consumer assistance number of 727-2102.
They are at:
Consumer Office
Mass. Division of Banks
100 Cambridge Street
Boston, MA 02202
|
| 468.8 | another dissatisfied customer | CADSYS::CADSYS::BENOIT | | Mon May 10 1993 18:54 | 5 |
| I start to worry about it....my wife had/has a similar problem with
them. They've trying to hold us up for another few months too...still
trying to resolve it.
Michael
|