Conference noted::polycenter

    Why not just apply the patch and be done with it?
    
    Regards,
       Dan

RE: delta time

I have been working with CA Engineering on this issue.  They are well aware
of what is going on and they have performed the testing to know what happens
if anything.  Go to the CSC if you want answers.

Jim

re>.1

>    Why not just apply the patch and be done with it?

Most production systems does not allow immediate reboots and they would
like to prolong the reboots at least to the next summer vacation.
    
- Kazunori

I second the questions in .0. I can't go to the CSC; I am the CSC.

I need to tell customers whether there is a time-bomb going off on 19 
May, if I can. 

Arthur

OK I give up.  I have requested this info from CA and as soon as I receive 
it, I will post it here.  I feel the CSC needs to get a better link into 
CA so you can get these types of notifications sooner.  To have the product 
manager chase down this type of information indicates the support system 
is not functioning properly. 

Jim 

----------
From:  Daugherty, Christin
Sent:  Friday, May 02, 1997 4:02 PM
To:  Daugherty, Christin; Donahue, Norma; Fries, Joseph; Lipscomb, 
Kim; Ovian, Mark; Roller, Kenneth; Shea, John
Subject:  FW: OpenVMS May 19,1997 delta-time problem



----------
From:  Bhat, Prabhakara
Sent:  Thursday, May 01, 1997 5:50 PM
To:  Daugherty, Christin
Cc:  Dinneen, Ann; Nielsen, Poul; Puishys, Robert; Haudel, Richard; 
[email protected]; [email protected]; [email protected]
Subject:  OpenVMS May 19,1997 delta-time problem

Chris,

Here is the summary of the May 19,1997 Delta-time problem impact for 
our POLYCENTER products on OpenVMS.


Products Not Impacted:

	Scheduler
	Console Manager
	Performance Advisor
	Accounting Chargeback
	AssetWORKS Agent (John Lawson will confirm this later).


Products Impacted:

For the products listed below, the OpenVMS patch (ALPLIBR05_070 on 
AXP, and VAXLIBR06_070 on VAX)
solves the problem. The patch, when applied, recommends a reboot. Our 
products do not require another reboot.

	Performance Data Collector
	System Watchdog (Agent and Consolidator)

       Regards,
       P.B. Bhat
-----------------------------------------------------------------------  
-----------------------------------------------------------------------  
------
From: 	[email protected][SMTP:[email protected]]
Sent: 	Wednesday, April 30, 1997 2:03 AM
To: 	Bhat, Prabhakara
Subject: 	Re: Delta-time problem


Hello,

> I assume, you meant "restarted" (not rebooted) right ?

	Yes, I meant 'restarted'.

Ella.
>----------
>From: 	[email protected][SMTP:[email protected]]
>Sent: 	Tuesday, April 29, 1997 8:03 AM
>To: 	Bhat, Prabhakara
>Subject: 	Re: Delta-time problem
>
>Hello,
>
>> Can you also confirm whether Performance products required reboot 
or
>> re-install after applying the VMS patch ?
>
>	 After VMS patch has been installed, Performance needs to be 		
>	 rebooted.
>
>> Also did all the 3 components (Data Collector, Advisor, Accouting) 
>> were affected ?
>
>	This problem exists only in Data Collector.
>
>
>Regards,
>	Ella.
>




From: 	[email protected][SMTP:[email protected]]
Sent: 	Thursday, April 24, 1997 5:02 AM
To: 	Daugherty, Christin; Nielsen, Poul; Bhat, Prabhakara; Fries, 
Joseph
Subject: 	Delta-time problem

Hello,

	We checked the problem of the delta-time on the PCM, Scheduler
	and Performance.

	PCM and Scheduler do not have the problem.

	Performance have the delta-time problem on VMS.

	The problem disappears after installing

		ALPLIBR05_070		on AXP
		VAXLIBR06_070		on VAX.		


Regards,
	Ella.
-----------------------------------------------------------------------  
--------------------------------------------------------------
From: 
	"us3rmc::[email protected]"@cookie.ENET.dec.com[SMTP:"us3rmc::mage@h  
elpmt.sio.com"@cookie.ENET.dec.com]
Sent: 	Tuesday, April 29, 1997 5:28 PM
To: 	Bhat, Prabhakara; 
"us3rmc::bhapr01%mail.cai.com"@cookie.ENET.dec.com
Subject: 	Re: FW: delta time table (FYI)

I'll let you know tomorrow ... After I've had a chance to study it
carefully.  I'm fairly certain we are o.k. ...

John Lawson



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% From: "Daugherty, Christin" <[email protected]>
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% Subject: FW: OpenVMS May 19,1997 delta-time problem
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That's the same memo posted in .0, that we recieved about 10 days ago. It does
not answer the questions .0 asked.

Jim,

I agree that the support process is broken. Apparently, the only way to 
communicate with CA is via IPMT.

I guess I give up too.

Arthur

I sent Arthur an e-mail this morning giving him the names and phone numbers
of the CA engineers responsible for the delta time issue.  I don't want
Digital people from around the world calling CA like this, so I did not post
the names and numbers here.  Hoepfully, Arthur will post the results here.

Jim

I haven't been able to get the right people on the phone, so I sent them 
e-mail. I will post whatever information I receive.

However, we are heading into a weekend here. I won't be back in the office 
until Sunday the 18th.  

I never had a response from CA to my voice mail or e-mail.

None of my customers reported a problem with PSDC. Did anyone else
hear of PSDC failing after 19 May?

We weren't able to check for problems here. All of our systems had
the Delta Time patch installed before the 19th.

Arthur

>None of my customers reported a problem with PSDC. Did anyone else
>hear of PSDC failing after 19 May?

Nope.

>We weren't able to check for problems here. All of our systems had
>the Delta Time patch installed before the 19th.

I didn't apply the patch to my VS4000/90 running OpenVMS V6.2 and PSDC 
V2.2, but it still works after May 19th.

- Kazunori