| Title: | POLYCENTER |
| Notice: | Keywords enabled -- directory in Note 5.0 |
| Moderator: | DELNI::MSULLIVAN |
| Created: | Wed Sep 18 1991 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 849 |
| Total number of notes: | 2966 |
From: US2RMC::"[email protected]" "Curtis Chase" 14-MAR-1997 16:45:26.77
To: Daryl Rice <[email protected]>
CC: John Sykes <[email protected]>, 'Jim Burton' <zeke::burton>, Curtis Chase <[email protected]>
Subj: MCS Services on POLYCENTER products sold to Computer Associates
Please find below the MCS service descriptions and service part numbers for
POLYCENTER products sold to Computer Associates (CA). DIGITAL will continue
to sell POLYCENTER products and services. When CA sells any CA
product/license to a customer, they also sell "maintenance services".
Maintenance services include, rights to new versions of the product,
telephone support and media/documentation updates. CA sells maintenance
services with licenses over 90% of the time. DIGITAL MCS offers these same
services but packaged individually to allow customers greater flexibility.
As an example, most customers do not want a media and documentation kit for
each license they purchase.
If you are not familiar with selling MCS Software Services, I would like to
point out, telephone support and rights to new versions are packaged
differently for DIGITAL platforms than for NON-DIGITAL platforms. For
DIGITAL PLATFORMS we offer LPS. LPS covers telephone support and rights to
new versions in a single service. For NON-DIGITAL platforms, telephone
support and rights to new versions (NVLS) are purchased separately. All
POLYCENTER products regardless of platform have a media and documentation
service offer.
All POLYCENTER products with the exception of AssetWORKS are covered by LPS.
AssetWORKS service offers are HelpDesk (telephone support) and New Version
License Support (rights to new versions).
Please find below the MCS Service Descriptions for POLYCENTER products:
DIGITAL PLATFORMS:
Layered Product Support (LPS)
Layered Product Support provides the rights-to-use new versions of layered
software products, and is required for all Digital layered software running
on a system covered by either Full Support or Node Service. When Layered
Product Support is purchased for software products on systems covered by
Full Support, telephone assistance will be provided by the Full Support
service offering through the three authorized contacts to include the
layered product.
NON-DIGITAL PLATFORMS/ASSETWORKS:
New Version License Service (NVLS)
Grants the PC users the right-to-use all new versions of a particular PC
software product released during the contract period.
Help Desk (telephone support)
Customers who require telephone support should purchase Help Desk LevB List
2 Incidents. This allows customer to purchase telephone support as
required. Please note, Help Desk applies to ASSETWORKS only, customer may
obtain telephone support for POLYCENTER non-DIGITAL Clients.
ALL PLATFORMS/ALL PRODUCTS
Media and Documentation Distribution Service (MDDS)
Media and Documentation Distribution is a subscription service that provides
customers with new versions of binaries and documentation. Updates for
individual products, as product are made available, software binaries are
distributed on selected media and/or doc. Same as above
Following is a listing of all POLYCENTER Products with the corresponding
part numbers
The latest pricing and license offering can be obtained via VTX PRICE
POLYCENTER Performance Advisor on Open VMS VAX
QT-GX2A9-L9 POLY PRF AD V/V LPS
QT-GX2AA-E5 POLY PRF AD V/V MDDS TK50
QT-GX2AA-EM POLY PRF AD V/V MDDS 16MT9
QT-GX2AA-KZ POLY PRF AD V/V Doc Svc
POLYCENTER Performance Advisor on Open VMS Alpha
QT-29NA9-L9 POLY PRF AD V/A LPS
QT-29NAA-E8 POLY PRF AD V/A MDDS CDRM
QT-29NAA-KZ POLY PRF AD V/A Doc Svc
POLYCENTER Performance Advisor on Digital UNIX
QT-3SMA9-L9 POLY PRF AD U/A LPS
QT-3SMAA-E8 POLY PRF AD U/A MDDS CDRM
QT-3SMAA-KZ POLY PRF AD U/A Doc Svc
QT-3SMAM-DB POLY PRF AD U/A LPS Conc Use
POLYCENTER Data Collector on Open VMS VAX
QT-GX1A9-L9 POLY PRF DC V/V LPS
QT-GX1AA-E5 POLY PRF DC V/V MDDS TK50
QT-GX1AA-EM POLY PRF DC V/V MDDS 16MT9
QT-GX1AA-KZ POLY PRF DC V/V Doc Svc
POLYCENTER Data Collector on Open VMS Alpha
QT-29MA9-L9 POLY PRF DC V/A LPS
QT-29MAA-E8 POLY PRF DC V/A MDDS CDRM
QT-29MAA-KZ POLY PRF DC V/A Doc Svc
POLYCENTER Data Collector on Digital UNIX
QT-4FDA9-L9 POLY PRF AC U/A LPS
QT-4FDAA-E8 POLY PRF AC U/A MDDS CDRM
QT-4FDAA-KZ POLY PRF AC U/A Doc Svc
POLYCENTER Accounting Chargeback on Open VMS/VAX
QT-XTXA9-L9 POLYAcctgCB V/V LPS
QT-XTXAA-E5 POLYAcctgCB V/V MDDS TK50
QT-XTXAA-EM POLYAcctgCB V/V MDDS 16MT9
QT-XTXAA-KZ POLYAcctgCB V/V Doc Svc
POLYCENTER Accounting Chargeback on Open VMS Alpha
QT-2WMA9-L9 POLYAcctgCB V/A LPS
QT-2WMAA-E8 POLYAcctgCB V/A MDDS CDROM
QT-2WMAA-KZ POLYAcctgCB V/A Doc Svc
POLYCENTER Console Manager on Open VMS/VAX
QT-V01A9-L9 CONSOLEmgr V/V LPS
QT-V01AA-DB CONSOLEmgr V/V LPS Conc Use
QT-V01AA-E5 CONSOLEmgr V/V MDDS TK50
QT-V01AA-EM CONSOLEmgr V/V MDDS 16MT9
QT-V01AA-KZ CONSOLEmgr V/V Doc Svc
POLYCENTER Console Manager on Open VMS Alpha
QT-2PCA9-L9 CONSOLEmgr V/A LPS
QT-2PCAA-KZ CONSOLEmgr V/A MDDS DOC SVC
QT-2PCAA-X5 CONSOLEmgr V/A Pkg Svc TK50
QT-2PCAA-X8 CONSOLEmgr V/A Pkg Svc CDROM
POLYCENTER Console Manager on Digital UNIX
QT-2PDA9-L9 CONSOLEmgr U/A LPS
QT-2PDAA-KZ CONSOLEmgr U/A MDDS DOC SVC
QT-2PDAA-X5 CONSOLEmgr U/A Pkg Svc TK50
QT-2PDAA-X8 CONSOLEmgr U/A Pkg Svc CDROM
QT-2PDAM-DB CONSOLEmgr UNX LPS Conc Use
POLYCENTER Scheduler Server on Open VMS/VAX
QT-YLLA2-L9 POLYCtr SCH V/V LPS
QT-YLLA5-L9 POLYCtr SCH V/V LPS
QT-YLLAA-E5 POLYCtr SCH V/V MDDS TK50
QT-YLLAA-EM POLYCtr SCH V/V MDDS 16MT9
QT-YLLAA-KZ POLYCtr SCH V/V Doc Svc
QT-YLLAB-L9 POLYCtr SCH V/V LPS
POLYCENTER Scheduler Server on Open VMS Alpha
QT-0GMAA-KZ POLYCtr Sch V/A MDDS DOC SVC
QT-0GMAA-X5 POLYCtr Sch V/A Pkg Svc TK50
QT-0GMAA-X8 POLYCtr Sch V/A Pkg Svc CDROM
QT-0GMAE-L9 POLYCtr SCH V/A LPS
QT-0GMAG-L9 POLYCtr SCH V/A LPS
QT-0GMAQ-L9 POLYCtr SCH V/A LPS
POLYCENTER Scheduler Agent on Open VMS/VAX
QT-3AVA9-L9 PLYctr S AG V/V LPS
QT-3AVAA-KZ PLYctr S AG V/V MDDS DOC SVC
QT-3AVAA-X5 PLYctr S AG V/V Pkg Svc TK50
QT-3AVAA-X8 PLYctr S AG V/V Pkg Svc CDROM
POLYCENTER Scheduler Agent on Open VMS Alpha
QT-3ATA9-L9 PLYctr S AG V/A LPS
QT-3ATAA-KZ PLYctr S AG V/A MDDS DOC SVC
QT-3ATAA-X5 PLYctr S AG V/A Pkg Svc TK50
QT-3ATAA-X8 PLYctr S AG V/A Pkg Svc CDROM
POLYCENTER Scheduler Agent on Digital UNIX
QT-0M0A9-L9 PLYctr S AG U/A LPS
QT-0M0AA-KZ PLYctr S AG U/A MDDS DOC SVC
QT-0M0AA-X5 PLYctr S AG U/A Pkg Svc TK50
QT-0M0AA-X8 PLYctr S AG U/A Pkg Svc CDROM
POLYCENTER Scheduler Agent on Windows NT
QT-0GNAA-E8 PLYctr S AG WNT MDDS CDRM
QT-0GNAA-EC PLYctr S AG WNT MDDS RX23
QT-0GNAY-L9 PLYctr S AG WNT LPS
QT-0GNAY-T9 PLYctr S AG WNT NVLS
POLYCENTER Scheduler Agent on HP-UX
QT-38HA9-TA POLYctr SCH HP LPS TS
QT-38HA9-ZA POLYctr SCH HP LPS TS
QT-38HAA-E8 POLYctr SCH HP MDDS CDRM
POLYCENTER Scheduler Agent on Sun OS
QT-38JA9-TA POLYctr SCH SUN LPS TS
QT-38JA9-ZA POLYctr SCH SUN LPS TS
QT-38JAA-E8 POLYctr SCH SUN MDDS CDRM
POLYCENTER System Watchdog Server on Open VMS/VAX
QT-MTYA9-L9 POLY SWDCON V/V LPS
QT-MTYAA-DB POLY SWDCON V/V LPS Conc Use
QT-MTYAA-E5 POLY SWDCON V/V MDDS TK50
QT-MTYAA-EM POLY SWDCON V/V MDDS 16MT9
QT-MTYAA-KZ POLY SWDCON V/V Doc Svc
POLYCENTER System Watchdog Server on Open VMS Alpha
QT-37KA9-L9 POLY SWDCON V/A LPS
QT-37KAA-DB POLY SWDCON V/A LPS Conc Use
QT-37KAA-E8 POLY SWDCON V/A MDDS CDROM
QT-37KAA-KZ POLY SWDCON V/A Doc Svc
POLYCENTER System Watchdog Server on Digital UNIX
QT-3A5A9-L9 POLY SWDCON U/A LPS
QT-3A5AA-KZ POLY SWDCON U/A Doc Svc
QT-3A5AA-X5 POLY SWDCON U/A Pkg Svc TK50
QT-3A5AA-X8 POLY SWDCON U/A Pkg Svc CDROM
QT-3A5AM-DB POLY SWDCON UNX LPS Conc Use
POLYCENTER System Watchdog Agent on Open VMS/VAX
QT-MTZA9-L9 POLY SWDAGT V/V LPS
QT-MTZAA-KZ POLY SWDAGT V/V MDDS DOC SVC
QT-MTZAA-X5 POLY SWDAGT V/V Pkg Svc TK50
QT-MTZAA-X8 POLY SWDAGT V/V Pkg Svc CDROM
POLYCENTER System Watchdog Agent on Open VMS Alpha
QT-3A4A9-L9 POLY SWDAGT V/A LPS
QT-3A4AA-KZ POLY SWDAGT V/A MDDS DOC SVC
QT-3A4AA-X5 POLY SWDAGT V/A PkgSvc TK50
QT-3A4AA-X8 POLY SWDAGT V/A Pkg Svc CDROM
POLYCENTER System Watchdog Agent on Digital UNIX
QT-3A6A9-L9 POLY SWDAGT U/A LPS
QT-3A6AA-KZ POLY SWDAGT U/A MDDS DOC SVC
QT-3A6AA-X5 POLY SWDAGT U/A Pkg Svc TK50
QT-3A6AA-X8 POLY SWDAGT U/A Pkg Svc CDROM
POLYCENTER System Watchdog Agent on HP-UX
QT-3A7A9-TA POLY SWDAGT HP NVLS
QT-3A7AA-EP POLY SWDAGT HP MDDS Tape
POLYCENTER System Watchdog Agent on IBM AIX
QT-3A9A9-TA POLY SWDAGT AIX NVLS
QT-3A9AA-EP POLY SWDAGT AIX MDDS Tape
POLYCENTER System Watchdog Agent on Sun OS
QT-3A8A9-TA POLY SWDAGT SUN NVLS
QT-3A8AA-EP POLY SWDAGT SUN MDDS Tape
POLYCENTER ASSETWORKS SERVICE OFFERING
Customers should purchase for each server:
Media and Documentation Packaged Service QT-37SAA-XA
If customer requires telephone support they should purchase:
Help Desk LevB List 2 Inc Caps QR-SMPRA-AA
Customers should purchase for each license:
Rights to New Versions (NVLS) See Below
Product Service Part # Description
Server Windows NT - 1 Lic QT-37SAA-TA PAW SV WNT NVLS
Server Windows NT - 30 Lic QT-37SAA-TB PAW SV WNT NVLS
Enterprise Client - 1 Lic QT-37TAA-TA PAW ENT CLN ALL SYS 1 LIC
Enterprise Client - 50 Lic QT-37TAA-TB PAW ENT CLN ALL SYS 50 LIC
Enterprise Client - 250 Lic QT-37TAA-TC PAW ENT CLN ALL SYS 250LIC
Enterprise Client - 500 Lic QT-37TAA-TD PAW ENT CLN ALL SYS 500 LIC
Enterprise Client - 1000 Lic QT-37TAA-TE PAW ENT CLN ALL SYS 1K LIC
PC Client - 1 Lic QT-4MRAA-TA PAW PC CLIENT 1 LIC
PC Client - 50 Lic QT-4MRAA-TB PAW PC CLIENT 50 LIC
PC Client - 100 Lic QT-4MRAA-TC PAW PC CLIENT 100 LIC
PC Client - 500 Lic QT-4MRAA-TD PAW PC CLIENT 500 LIC
PC Client - 1000 Lic QT-4MRAA-TE PAW PC CLIENT 1000 LIC
PC Client - 5000 Lic QT-4MRAA-TF PAW PC CLIENT 5000 LIC
PC Client - 10000 Lic QT-4MRAA-TG PAW PC CLIENT 10000 LIC
% ====== Internet headers and postmarks (see DECWRL::GATEWAY.DOC) ======
% Received: from mrohub1.mro.dec.com by us2rmc.zko.dec.com (5.65/rmc-22feb94) id AA04663; Fri, 14 Mar 97 16:36:51 -0500
% Received: by mrohub1.mro.dec.com with SMTP (Microsoft Exchange Server Internet Mail Connector Version 4.0.994.63) id <[email protected]>; Fri, 14 Mar 1997 16:40:38 -0500
% Message-Id: <c=US%a=_%p=Digital%[email protected]>
% From: Curtis Chase <[email protected]>
% To: Daryl Rice <[email protected]>
% Cc: John Sykes <[email protected]>, 'Jim Burton' <zeke::burton>, Curtis Chase <[email protected]>
% Subject: MCS Services on Polycenter products sold to Computer Associates
% Date: Fri, 14 Mar 1997 16:38:56 -0500
% Return-Receipt-To: <[email protected]>
% X-Mailer: Microsoft Exchange Server Internet Mail Connector Version 4.0.994.63
% Encoding: 296 TEXT
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 824.1 | Important Notice for POLYCENTER MCS Customers | ZEKE::BURTON | Jim Burton, DTN 381-6470 | Wed Mar 19 1997 07:47 | 111 |
From: US2RMC::"[email protected]" "Curtis Chase" 12-MAR-1997 16:21:25.07 To: 'Jim Burton' <zeke::burton> CC: John Sykes <[email protected]>, Curtis Chase <[email protected]>, 'Geoff Young' <[email protected]>, Jack Lee <[email protected]>, Lena Kelly <[email protected]> Subj: MCS support for Polycenter LPS/SUSL and MDDS customers Jim please post this in the Polycenter notes files.. The purpose of this note is to outline the changes that have been made to the POLYCENTER products sold to Computer Associates (CA) and the impact to SPS customers. Digital MCS continues to sell and support the POLYCENTER products sold to CA. All Digital customers who have purchased contracts for LPS/SUSL/MDDS contracts will be supported with new versions of these products as they are release by CA. The most significant change is how SPS customers will obtain updated binaries, documentation and licenses in the future. Action is required in some cases to ensure SPS customers receive new versions of the POLYCENTER products. Please find below the background, changes, impact and steps to be taken to minimize impact to Digital customers. Background: In the past, Digital customers obtained updates of POLYCENTER products in number of ways: Consolidated Distribution - Many Digital customers purchased Consolidated Distribution to obtain binaries for Polycenter products. New POLYCENTER customers could simply purchase a license for any POLYCENTER product to activate the software. Customers who wanted the rights to future versions of the product would purchase LPS/SUSL from MCS. License keys were not version specific so new versions of the product could be used without requiring a new license key. NAS Packages - Another method used to obtain POLYCENTER products was the via NAS packages. Customers could obtain the product via the NAS CD's and sign up for the NAS subscription service to obtain new versions of the product. Individual MDDS - All POLYCENTER products are available via individual MDDS services on a number of media types. Customers could choose media only/doc only. We will be creating a package service that will include media and documentation in a single kit. Upgrade Licenses - The only method to obtain new versions of POLYCENTER products was to purchase an Upgrade License. For customers who did not have a MCS contract, they could purchase an Upgrade License which was considerably less expensive than purchasing a new license. The Changes: With CA taking over ownership of many of the POLYCENTER products a number have changes have been made. 1) New versions of Polycenter products sold to Computer Associates will no longer be available via Consolidated Distribution/NAS packages. 2) All new versions of Polycenter products sold to CA will have a version specific license key. 3) Upgrade licenses will not longer be available. The only exception at this point in time is Assetworks. Upgrade licenses will be offered for V3.0 of the product for a limited time. Customers should seriously consider purchasing a SPS contract to obtain future versions of the product. The Impact: All customers who currently receive updated binaries via Condis must purchase individual MDDS services. NAS customers will have to purchase LPS/SUSL for licenses to continue to have rights to new versions of the product and MDDS to receive updated media and documentation. Customers who have LPS/NVLS contracts will be sent version specific keys for all Polycenter licenses when they revise. We are currently working this with CA. Steps taken to minimize impact: 1) A letter was included in the last three distributions of Condist notifying customers that the POLYCENTER products sold to CA will be coming off the Condist. Customers were advised to update their MCS contracts to and order individual MDDS services for each product. 2) I will send out a field bulletin to field representatives to contact and advise customer of this change by the end of this month. 3) For the customers that do not update their contracts in time, we will do two additional pulls of the MDDS audiences within the first month after the product revises. If you have additional questions please contact me directly. Regards, Curtis Chase % ====== Internet headers and postmarks (see DECWRL::GATEWAY.DOC) ====== % Received: from pkohub1.athena.pko.dec.com by us2rmc.zko.dec.com (5.65/rmc-22feb94) id AA18527; Wed, 12 Mar 97 16:13:36 -0500 % Received: by pkohub1.athena.pko.dec.com with SMTP (Microsoft Exchange Server Internet Mail Connector Version 4.0.994.63) id <[email protected]>; Wed, 12 Mar 1997 16:15:53 -0500 % Message-Id: <c=US%a=_%p=Digital%[email protected]> % From: Curtis Chase <[email protected]> % To: 'Jim Burton' <zeke::burton> % Cc: John Sykes <[email protected]>, Curtis Chase <[email protected]>, 'Geoff Young' <[email protected]>, Jack Lee <[email protected]>, Lena Kelly <[email protected]> % Subject: MCS support for Polycenter LPS/SUSL and MDDS customers % Date: Wed, 12 Mar 1997 16:15:58 -0500 % Return-Receipt-To: <[email protected]> % X-Mailer: Microsoft Exchange Server Internet Mail Connector Version 4.0.994.63 % Encoding: 93 TEXT | |||||