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Conference noted::netview

Title:	TME 10 NetView and related productscts
Notice:	Bugs-12; Kits-9; ECOs-20
Moderator:	TUXEDO::MINTZLL

Created:	Tue Aug 24 1993
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	2257
Total number of notes:	7838

2245.0. "Troubleticket again" by COL01::LINNARTZ () Mon May 05 1997 15:12

    I've found some notes inhere about troubleticket. Most pointed to 
    REMEDY as the solution. looking at www.remedy.com, I found most
    Unix vendors listed, but not Digital Unix. 
    
    We've managed to sell a couple of boxes into an pure IBM account.
    They are already using netview/RS6000 and TroubleTicket/Rs6000.
    
    What kind of client would you suggest for Digital Unix? IBM's 
    web for networking products list only SUN and HP as client 
    platforms available for TroubleTicket/Rs6000
    
    are we lost in this space
    
    thanks in advance
     Pit

T.R	Title	User	Date	Lines
2245.1	Stoneybrook Troubletracks?	WOTVAX::dhcp9.olo.dec.com::milesp	`Mon May 12 1997 07:38`	2
	Stoneybrook may have a suitable product, think it was called Troubletracks. (the NSM enginneering people who looked into this now work for CA)
2245.2	dead end !?	VNASWS::ANDREAS	`Thu May 22 1997 10:46`	17
	Stonybrook doesn't exists anymore under this name, they are bought by ascend or something. BTW they have also decided to stop support and development of Trouble Trax have a year ago. Is remedy installed allready at customer site ? If not, try to contact CA and ask about their HelpDEsk solution (Client via Web-Interface availible). CA has doubled their staff working on HD-solutions (main competitor is Remedy). Ask them for arguements and remeber CA is one of our four major alliance partners. regards -Andy
2245.3		COL01::LINNARTZ	`Sun May 25 1997 07:23`	14
	a bit late, but many thanks. I attended talk about CA's TNG (the next generation) at Berlin. Yes they've got a troubleticket solution, but my problem is that it seems that they don't offer this just as a standalone client solution. and I'll run quickly out of arguments explaining a customer that he should buy TNG just when he needs some simple TroubleTicket clients. I would have hoped that PM could get IBM to provide a client solution for us as they did for other UNIX vendors. Somebody know's if I can script TTicket to remote Display, as this seems the only workable solution (price/.... related). Pit