Conference terri::cars_uk

    One of the things we are aware of as totally inadequate is the Driver
    pack you receive with a lease car.  We are working on a complete
    overhaul of driver communications and this will include revising the
    agreement between the driver and Digital (which is currently part of
    the driver pack), driver guidelines and the way these are
    presented to you.
    
    Doug

    Why does the driver pack have a note to return which makes the driver
    indemnify Digital for all consequential losses??

    What driver's pack?
    
    What note to return indemnifying Digital?
    
    Angus

re.3:

Shhhhhhhhhh......

	|I'm not sure if this goes here, but..............


	The cavalier will be selling for 1,800 less than an equivilent Mondeo,
	so when you get those car quotes, remember the list price of the car
	counts for tax with the new budget.

	Should quotes have list price on them as well as lease cost?


	Heather

    �I badgered Citr�en via Hertz
    
    Out of interest what did Hertz have to do with it ? I thought that this
    sort of thing would have to be paid for by Digital. I've heard that
    some people have had problems claiming for wheel trims because they are 
    expensive and keep falling off anyway (particularly Cavaliers).
    
    Royston

    Malcolm....
    
    The dots are over the �.
    
    Richard
    

re .687;

I had a trim fall off my BX a few months back, as I was pulling out of
my drive. I picked it up, and saw that a couple of the "clips" had broken
off.

When I asked for it to be replaced, the garage told me that PHH wouldn't
pay. I got PHH to call me, and after a discussion that went along
the lines of:

PHH: we won't replace it, it must be driver abuse.

Me: How can it be, I never take the trims off - only garages do it on lease
cars.

PHH: But Digital won't pay for driver abuse items.

Me: But it isn't driver abuse.... I don't care; if you want a "complete"
car back, you pay for it, otherwise leave it off.

PHH: wait a minute.........

PHH: OK, we'll pay.

Mind you, the previous trim that fell off on the M27 when my wife was
driving it was replaced at my CC manager's expense.

Peter.


Peter.

Re: .-1

This just happened to me.  My electric aerial ceased to go up and down.

PHH refused to replace it - said it was driver abuse - now the whole point 
about an electric aerial is that you never have to touch it !


CC eventually paid for the replacement.

I wonder if there's any legal redress that one could pursue for these
accusations of "driver abuse".

Dave.

    It looks like the lease companies are doing everything possible to
    avoid paying.

    My PHH Astra developed a leak in the radiator. PHH refused to pay
    because the garage conceded that it *may* have been stone damage, ie
    not covered. 

    The leak was in a top corner in an area well protected by the
    surrounding bodywork, and there was NO visible impact damage. 

    I informed Fleet that I did not think that the problem could have
    been caused by stone damage, but they agreed to pay without further
    investigation.  I tried to save DEC the cost of a new radiator, but
    Fleet did not appear to be concerned.

    Martin.

    
    This is a pet hate of mine so I'll just get this off my chest!
    
    If a stone cracks a headlight or radiator or W.H.Y. how can that be
    driver abuse ....suppose we should all ensure we don't drive into the
    path of oncoming stones! If its not abuse then it must be one of two
    things...either accident damage...or....routine cost of ownership ie.
    face facts if you're going to drive a car on the road you have to
    accept that an odd stone is going to hit it.
    
    Now if it's routine cost of ownership then hertz/phh should pay and if
    it's not then it must be accident damage, this means that every stone
    damaged headlamp, radiator, OR PAINT CHIP should be covered by an
    accident report form, together with full details of exactly where and
    when it happened, and third party information like who owned the stone,
    who's control it was in at the time, and details of damage to the
    stone, now being a special constable I can tell you that if you can't
    locate the owner of the object that was in collision with your vehicle
    then the accident must be reported to the Police within 24 hours, now I
    don't think the police would take it too seriously if you tried to
    report an accident between your vehicle and an unidentified stone, do
    you!
    
    This all hopefully points to the fact that a stone chip is not an
    accident it is a normal runnining cost of owning a car! and therefore
    should be covered by the lease co....after all they wouldn't refuse to
    take back a car with a stone chip on the bonnet on the grounds of
    accident damage would they......or do you know better 8*].
    
    Thankyou for letting me get that off my chest I feel a whole lot better
    now! 
    
    Richard (young)

But if you leave the cracked headlamp until water gets in and
ruins the light, then the lease company will replace the light!



	Ian

    
    That just about sums up the logic of the situation!
    
    Richard (young)
    

Well i have just had my headlamp unit replaced due to stone damage
(at a cost of �84-91) and did what i was told and claimed the amount
on my expenses.

My notification has just come through, and it appears that they have
subtracted the cost of the lamp from my claim. Maybe this is a new
policy in which NEITHER Hertz/PHH or Digital pick up the tab.

Martin (waiting 'til 9:00 to give expenses a call!)

re -.1 

Martin,

You will get your money back, its just that expenses pass the claim for 
car bits onto the Insurance dept who then pay you.

This happened to me a few months back when I had to replcae the number 
plate light housing on my car.

Malcolm
P.S. It took about an extra week for the money to come through

re .15; 


Martin, you shouldn't have claimed this on your expenses - it should have
been done through insurance, with an accident form, and an expenses form
to them.           

You are lucky(!) that the whole expense wasn't just bounced...

Peter.

P.S., as an earlier note said, don't forget to get a statement from the
stone. "Ouch" may not be enough....

    I notice on VTX that you have to contact one of the 5 preferred dealers
    for test drives of Vauxhalls.
    
    How does this work? Seeing as my nearest dealer is 50 odd miles away,
    do they bring a selection of cars to me, do I keep them for some time
    or wot?
    
    Or should I just nip down my local garage like I've always done :^)
    
    Cheers,
    
    Greg

    
    Greg, you ring them up, tell them who you are, where you are and what
    you're interested in. Then they arrange a day/days when you can have
    the vehicle and they deliver it to you.
    
    at least that's how it worked for me.
    
    Graham

    How long can you keep it for Graham? Hours, days, minutes?
    
    ;^)
    
    Greg

    
    i had a Frontera Sport delivered at lunch time, collected the follwing
    lunch time. I said I needed it for at least an evening to try it out on
    the journey home etc. I then spent the evening driving around the Peak
    District....
    
    Graham

    Greg,
    
    I rang 0905 726767. That's the number for demo control. They then sort
    it out for you. I tried a Calibra (for 2.5 days) and a Frontera (for
    3.5 days inc weekend). I didn't even have to pay for petrol, as they
    supply a fullish tank and don't expect you to fill it up! (This only
    lasted for about 2 minutes in the Frontera :-) )
    
    Regards
    
    Eric (A Calibra SE3 leaser)
    

    Wah, not fair!
    
    Wadham Kenning in Reading lent me an Astra Estate last weekend, it had
    an empty tank to start with - and when it went back.
    
    :-(
    
    Dave

    
    Guess that's the great North/South thing again, y'know what these tight
    Southerners are like =;*)
    
    Chris.
    

    How long did it take to get a respone from Vauxhall? I rang the
    Northern approved dealer, who said they would fax Vauxhall, and then
    Vauxhall would get back to me, as the approved dealer has no Calibra
    demo cars.
    
    But how long should I leave it before I chase them up? 
    
    Cheers,
    
    Greg

It tends to be a couple - maybe three weeks, and then that is to arrange when you 
can have it - I've always had them over a long weekend - just make up a viable 
excuse. Always works for me !

Andy

    Got 'the call' 8v Calibra on its way for a 5 day trial, followed 2 days
    later by the 16v.
    
    Now that's what I call a decent test drive, maybe there is benefits to
    the new scheme after all ;^)
    
    Greg